배송 정책
Wellinder · Policy
Shipping Policy
At Wellinder, we take great care in packing every order so it arrives safely and in good condition.
Our orders are shipped internationally from South Korea. Delivery times may vary depending on your destination, local courier handling, customs clearance, and other shipping conditions beyond our control.
01Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.
Please note that orders are not processed or shipped on weekends or public holidays in South Korea.
Once your order has shipped, we'll send you a confirmation email with tracking information where available.
02Shipping Destinations
We currently ship to Singapore only. We will update this page as more destinations become available.
03Shipping Fees & Free Shipping
Shipping fees, if applicable, are calculated and displayed at checkout based on your order and the available shipping options.
Free standard shipping is available on eligible orders. Current free shipping conditions are shown on our product pages and at checkout.
Shipping rates, free shipping thresholds, eligible destinations, and promotional shipping benefits may be updated or changed from time to time depending on courier rates, market conditions, promotions, or other operational considerations.
The applicable shipping fee and any free shipping offer shown at checkout at the time of purchase will apply to your order.
Once an order has shipped, original shipping charges are generally non-refundable, except where required by applicable law or in cases involving damaged, defective, or incorrect items, or errors attributable to Wellinder.
If an order qualified for free shipping and is later returned for personal reasons, the actual outbound shipping cost paid by Wellinder may be deducted from the refund amount in accordance with our Return & Refund Policy.
04Estimated Delivery Time
Usually 5–7 business days after shipment.
Delivery times are estimates only and may occasionally take longer due to:
- Customs clearance or inspections
- Local courier delays
- Public holidays
- Peak shopping periods
- Weather or transportation disruptions
- Other circumstances outside our reasonable control
We appreciate your patience if unexpected delays occur.
05Customs, Duties & Import Taxes
Orders are shipped internationally from South Korea to Singapore.
Depending on the shipment value, shipping method, and applicable Singapore regulations, import GST or handling fees may apply.
Where such charges are applicable and have not already been collected at checkout, they are generally the customer's responsibility, unless otherwise required by law or expressly stated by Wellinder.
We recommend checking with Singapore Customs for information about applicable import charges.
Customs inspections and clearance procedures may occasionally affect delivery times. If additional information is required, the courier or relevant authorities may contact you directly.
06Shipping Information & Delivery Issues
Please double-check that your shipping address, phone number, and email address are correct before placing your order.
If a package cannot be delivered because the shipping information provided was incorrect or incomplete, additional shipping or redelivery fees may apply.
Once an order has been dispatched, we may not be able to change the delivery address.
If a package is returned, refused, or goes unclaimed, for example due to unpaid customs charges, a missed delivery attempt, or no response to the courier, please contact us and we'll do our best to assist.
In these situations, original shipping fees, return shipping costs, customs charges, handling fees, or redelivery costs may not be refundable and may be deducted from any applicable refund.
07Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we recommend contacting us within 7 days of delivery with your order number and clear photos of the item and packaging. This does not limit your statutory rights under applicable consumer protection laws.
For full details, please refer to our Return & Refund Policy.
08Policy Updates
Shipping methods, delivery estimates, shipping fees, free shipping thresholds, and destination availability may change from time to time due to courier rates, logistics conditions, local regulations, promotions, or other operational considerations.
Any changes will apply to future orders and will not affect orders already placed, unless otherwise required by law.
09Contact Us
If you have any questions about your order or shipping, please contact us at hello@wellinder.co.kr.
For more information about returns and refunds, please refer to our Return & Refund Policy.
Wellinder · 政策
配送政策
Wellinder 会认真处理每一笔订单的包装与配送，希望商品能够安全、完好地送达您的手中。
所有订单均从韩国进行国际配送。实际配送时间可能因收货地区、当地配送公司、海关清关以及其他超出我们控制范围的运输情况而有所不同。
01订单处理
订单通常会在付款确认后的 1–3 个工作日内处理。
请注意，韩国的周末及公共假期期间通常不处理或发出订单。
订单发出后，如可提供物流追踪服务，我们会向您发送包含物流追踪信息的发货确认邮件。
02配送地区
我们目前仅向新加坡提供配送服务。如开放更多配送地区，我们将更新本页面。
03配送费用及免运费
如需支付配送费用，将根据您的订单及可选配送方式在结账时计算并显示。
符合条件的订单可享受免费标准配送。目前的免运费条件请以商品页面及结账页面显示为准。
配送费用、免运费门槛、适用配送地区及促销配送优惠可能会因物流费用、市场情况、促销活动或其他运营因素而不时调整。
您下单时结账页面所显示的配送费用及免运费优惠，将适用于该笔订单。
订单一旦发出，原始配送费用通常不予退还，但适用法律另有规定，或涉及商品破损、瑕疵、错发，或因 Wellinder 一方原因造成的情况除外。
如果订单原本享受了免运费优惠，之后因个人原因退货，根据我们的退货及退款政策，Wellinder 实际承担的原始寄出运费可能会从退款金额中扣除。
04预计配送时间
预计发货后 5–7 个工作日送达。
实际配送时间仅为预计时间，并可能因以下情况有所延误：
- 海关清关或检查
- 当地配送公司延误
- 公共假期
- 购物旺季
- 天气或交通运输中断
- 其他超出我们合理控制范围的情况
如发生意外延误，感谢您的耐心与理解。
05关税、消费税及进口费用
所有订单均从韩国国际配送至新加坡。
根据货件价值、配送方式及新加坡适用的相关规定，订单可能产生进口消费税（GST）或相关处理费用。
如适用相关费用，且未在结账时预先收取，除非法律另有规定或 Wellinder 明确说明，否则通常由顾客承担。
如需了解可能适用的进口费用，建议您查阅新加坡海关的相关规定。
海关检查及清关程序有时可能影响配送时间。如需补充资料，配送公司或相关主管机关可能会直接联系您。
06配送信息及配送问题
下单前，请仔细确认您的收货地址、电话号码及电子邮箱是否正确。
如果因顾客提供的配送信息错误或不完整而导致包裹无法送达，可能会产生额外的配送或重新配送费用。
订单发出后，我们可能无法更改收货地址。
如果包裹被退回、拒收或长期无人领取，例如因未支付适用的进口税费、错过配送或未回应配送公司的联系，请联系我们，我们会尽力协助处理。
在上述情况下，原始配送费用、退回运费、海关费用、处理费用或重新配送费用可能无法退还，并可能从适用的退款金额中扣除。
07商品破损、瑕疵或错发
如果您收到的商品存在破损、瑕疵或错发，我们建议您在收货后 7 天内联系我们，并提供订单号以及清晰的商品和包装照片。此建议不会限制您依据适用消费者保护法律所享有的法定权利。
详细规定请参阅我们的退货及退款政策。
08政策更新
配送方式、预计配送时间、配送费用、免运费门槛及可配送地区可能会因物流费用、配送状况、当地法规、促销活动或其他运营因素而不时调整。
除非法律另有规定，相关变更仅适用于之后的新订单，不会影响已经完成的订单。
09联系我们
如果您对订单或配送有任何疑问，请通过以下邮箱联系我们：hello@wellinder.co.kr
有关退货及退款的详细信息，请参阅我们的退货及退款政策。