Personal Information We Collect

Contact Information

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

• Products purchased
• Order value and order history
• Billing and shipping information
• Payment status
• Returns and refunds
• Transaction details

Payment information may be processed directly by third-party payment service providers. Wellinder may not receive or store complete payment card details.

Device and Usage Information

• IP address
• Browser and device type
• Operating system and network information
• Pages and products viewed
• Referring websites or links
• Website interactions
• Cookies and similar identifiers

Communications

If you contact us, we may collect information included in your customer service inquiries, emails, reviews, feedback, or other communications with us.

Marketing Preferences

Where applicable, we may collect information about whether you have chosen to receive marketing communications and how you interact with those communications.

How We Collect Personal Information

• Directly from you when you place an order, contact us, subscribe to communications, or otherwise provide information to us
• Automatically through our website using cookies and similar technologies
• From service providers that process information on our behalf
• From advertising, analytics, payment, logistics, and other business partners where permitted by applicable law

How We Use Personal Information

• Process and fulfill orders
• Process payments
• Arrange delivery and provide shipping updates
• Manage returns, refunds, and customer service requests
• Communicate with you about your order or our services
• Operate, maintain, and improve our website
• Understand how customers use our website
• Detect and prevent fraud, misuse, or security incidents
• Measure marketing and advertising effectiveness
• Provide marketing communications where permitted
• Personalize certain website or advertising experiences where permitted
• Comply with legal and regulatory obligations
• Protect our legal rights and legitimate business interests

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, maintain shopping cart functionality, remember preferences, understand website performance, and support analytics and advertising.

Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalization, or advertising.

Where required by applicable law, we will obtain consent before using non-essential cookies.

Analytics and Advertising

We may use third-party analytics and advertising services to understand how visitors interact with our website and to measure or improve our marketing campaigns.

Depending on your location and applicable law, you may have the right to limit or opt out of certain uses of your information for targeted or personalized advertising.

How We Share Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

• Shopify and other e-commerce service providers
• Payment processors and payment networks
• Banks and financial service providers
• Shipping, logistics, and courier providers
• Customer service providers
• Email and marketing service providers
• Analytics providers
• Advertising platforms
• Fraud prevention and security providers
• Cloud and technology service providers
• Professional advisers
• Government authorities or regulators where required by law

We do not sell customer personal information in the ordinary meaning of selling personal data for money.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party websites that we do not own or control.

International Data Transfers

Wellinder operates from South Korea and works with service providers that may operate in other countries.

Your personal information may therefore be transferred to, stored in, or processed in countries outside your country or region of residence.

Where required by applicable law, we take reasonable steps to ensure that international transfers are subject to appropriate safeguards.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including transaction records, customer service, returns and refunds, accounting, fraud prevention, dispute resolution, and compliance with legal requirements.

Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Children's Privacy

Our services are not directed to children. Where parental or guardian consent is required by applicable law, we do not knowingly collect personal information from children without appropriate authorization.

Your Privacy Rights

Depending on where you live, you may have certain rights, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Object to or restrict certain processing
• Request information about how your information has been used or disclosed
• Request a copy of certain personal information
• Opt out of certain marketing or targeted advertising activities

Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message or by contacting us.

We may still send transactional or service-related messages such as order confirmations, shipping updates, refund information, or important service notices.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to raise a complaint with the applicable privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, or legal requirements.

Contact Us

我们收集的个人信息

联系信息

• 姓名
• 电子邮箱
• 电话号码
• 账单地址
• 收货地址

订单及交易信息

包括所购买的商品、订单金额、订单记录、账单及配送信息、支付状态、退货退款及交易相关信息。

支付信息可能由第三方支付服务提供商直接处理。Wellinder 可能不会接收或保存完整的银行卡信息。

设备及使用信息

可能包括 IP 地址、浏览器及设备类型、操作系统、网络信息、浏览页面、来源链接、网站互动信息、Cookies 及类似标识符。

我们如何收集个人信息

• 您主动向我们提供的信息
• 通过 Cookies 及类似技术自动收集的信息
• 服务提供商代表我们处理的信息
• 在法律允许的情况下从业务合作伙伴获得的信息

我们如何使用个人信息

• 处理订单及付款
• 安排配送并提供物流更新
• 处理退货、退款及客服请求
• 运营及改善网站
• 防止欺诈及安全问题
• 衡量营销及广告效果
• 在法律允许的情况下提供营销及个性化体验
• 遵守法律及监管义务

Cookies 及类似技术

我们使用 Cookies 及类似技术支持网站运行、购物车功能、用户偏好、网站分析及广告活动。

如适用法律要求，我们会在使用非必要 Cookies 前取得您的同意。

数据分析及广告

我们可能使用第三方分析及广告服务，以了解访问者如何使用网站，并衡量或改善营销活动的效果。

我们如何共享个人信息

• Shopify 及电子商务服务提供商
• 支付及金融服务提供商
• 物流及配送服务商
• 客户服务提供商
• 营销及电子邮件服务商
• 数据分析及广告平台
• 安全及欺诈防范服务商
• 专业顾问
• 法律要求下的政府机关或监管机构

第三方网站及服务

对于我们不拥有或控制的第三方网站，其隐私、安全性或运营方式，我们不承担责任。

国际数据传输

Wellinder 在韩国运营，并与位于其他国家或地区的服务提供商合作，因此您的个人信息可能在您居住国家或地区以外进行处理。

数据保存

我们仅在实现本隐私政策所述目的及遵守相关法律要求所合理必要的期间内保存个人信息。

信息安全

我们采取合理的行政、技术及组织措施保护个人信息，但任何电子传输或储存方式均无法保证绝对安全。

儿童隐私

我们的服务并非以儿童为主要对象。在适用法律要求的情况下，我们不会在未经适当授权的情况下故意收集儿童的个人信息。

您的隐私权利

• 请求访问个人信息
• 请求更正不准确的信息
• 请求删除部分信息
• 在适用情况下撤回同意
• 反对或限制特定信息处理
• 请求获得部分个人信息副本
• 拒绝某些营销或针对性广告活动

营销信息

您可以随时通过营销邮件中的取消订阅链接停止接收推广邮件。订单确认、配送通知等交易或服务信息仍可能继续发送。

投诉

如果您对我们处理个人信息的方式有疑虑，请联系我们。根据所在地法律，您也可能有权向当地数据保护机构提出投诉。

隐私政策的更新

我们可能会不时更新本隐私政策，以反映业务实践、技术、服务或法律要求的变化。

联系我们