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Refund Policy
At Wellinder, we want you to feel confident when ordering from us. Because our products are ingestible beauty supplements and are shipped internationally, certain return and refund conditions apply for hygiene, food safety, and cross-border shipping reasons.
14-Day Money-Back Guarantee
Try it with confidence. If you decide it's not for you, you may request a refund within 14 days of delivery, subject to the conditions below.
Each customer may make one approved Money-Back Guarantee claim per product.
If you purchase multiple boxes of the same product, the guarantee applies to one box only. No more than 2 sticks from that box may be consumed in order to qualify.
To receive a refund, the remaining product from the eligible box must be returned to our designated return address in Korea. Return shipping costs are the customer's responsibility.
Once we receive and inspect the returned product and confirm that it meets the eligibility requirements, we will process your refund within 7 days to your original payment method.
The 14-Day Money-Back Guarantee applies only to the eligible box and does not automatically apply to other boxes, products, bundles, or items in the same order.
Money-Back Guarantee claims are subject to review and approval. Wellinder reserves the right to limit or decline claims involving repeated requests, unusual claim patterns, or suspected misuse of the policy.
These limitations apply only to Money-Back Guarantee claims and do not affect claims relating to damaged, defective, or incorrect items.
Returns for Unopened Products
If a product is unopened, unused, and in its original condition, you may request a return for personal reasons, including:
- You changed your mind after purchase
- You no longer want or need the product
- The product format or presentation was not what you expected
- The product is not suitable for your personal preference or needs
Return shipping costs are the customer's responsibility.
If your order qualified for free shipping, the actual outbound shipping cost originally paid by Wellinder may be deducted from your refund.
Once the returned product is received and confirmed to be unopened, unused, and in its original condition, we will process the applicable refund.
Opened or Used Products
For hygiene and food safety reasons, opened or used products are generally not eligible for return or refund.
Exceptions apply to products that qualify under our 14-Day Money-Back Guarantee, or products that are damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:
- Your order number
- Clear photos of the product
- Clear photos of the outer packaging
- A short description of the issue
Once reviewed, we will provide an appropriate resolution, such as a replacement or refund.
Claims for damaged, defective, or incorrect items are handled separately from the 14-Day Money-Back Guarantee.
Return Shipping
For returns due to personal reasons or under the 14-Day Money-Back Guarantee, return shipping costs to our designated address in Korea are the customer's responsibility.
If your original order received free shipping, the actual original shipping cost may be deducted from the refund amount.
If a return is required because of an error on our part, such as a damaged, defective, or incorrect item, we will handle the return shipping arrangements as appropriate.
Duties, taxes, customs charges, and other cross-border fees are generally non-refundable unless otherwise required by applicable law.
Refund Processing
Once an eligible return has been received, inspected, and approved, we will process the refund to your original payment method within 7 days.
The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Consumer Rights
This policy does not exclude, restrict, or limit any rights you may have under applicable consumer protection laws.
退款政策
在 Wellinder，我们希望您能够安心购买我们的产品。由于我们的产品属于可食用的美容保健品， 并采用跨境配送，因此基于卫生、食品安全及国际运输等原因，退货和退款需符合以下条件。
14 天退款保障
放心尝试。如果您认为产品不适合自己，可以在收货后 14 天内申请退款， 具体条件如下。
每位顾客针对每款产品仅可提出一次获批准的退款保障申请。
如果您购买了多盒同款产品，退款保障仅适用于其中 1 盒。 为符合保障条件，该盒产品最多可食用 2 条。
如需退款，您需要将符合条件的该盒剩余产品寄回我们在韩国指定的退货地址。 退货运费由顾客自行承担。
我们收到并检查退回的产品，确认其符合条件后，将在 7 天内把退款退回至您的原支付方式。
14 天退款保障仅适用于符合条件的 1 盒产品，不会自动延伸至同一订单中的其他盒装、 产品、组合套装或其他商品。
所有退款保障申请均须经过审核及批准。如出现重复申请、异常申请模式或疑似滥用政策的情况， Wellinder 保留限制或拒绝相关申请的权利。
以上限制仅适用于退款保障申请，不影响因商品破损、瑕疵或错发而提出的申请。
未拆封产品退货
如果产品保持未拆封、未使用且维持原始状态， 您可以因个人原因申请退货，包括：
- 购买后改变主意
- 不再需要或不再想保留产品
- 产品的形式或包装与预期不同
- 产品不符合您的个人偏好或需求
退货运费由顾客自行承担。
如果您的订单享受了免运费优惠， Wellinder 最初实际承担的寄出运费可能会从退款金额中扣除。
在我们收到退回的商品，并确认其未拆封、未使用且保持原始状态后， 将为您处理相应退款。
已拆封或已使用产品
出于卫生及食品安全考虑，已拆封或已使用的产品通常无法退货或退款。
符合 14 天退款保障条件的产品， 以及存在破损、瑕疵或错发情况的产品除外。
破损、瑕疵或错发商品
请在收到订单后尽快检查商品。
如果商品在收到时出现破损、瑕疵或错发，请在 收货后 7 天内联系我们，并提供：
- 订单号
- 清晰的商品照片
- 清晰的外包装照片
- 简要的问题说明
审核后，我们将根据具体情况提供合适的解决方案，例如更换商品或退款。
破损、瑕疵或错发商品的处理与 14 天退款保障分开进行。
退货运费
因个人原因或根据 14 天退款保障进行退货时， 寄往韩国指定退货地址的运费由顾客自行承担。
如果原订单享受了免运费优惠，原始订单实际产生的配送费用可能会从退款金额中扣除。
如退货原因是由我方造成，例如商品破损、瑕疵或错发， 我们将根据具体情况妥善处理退货运费。
关税、税费、海关费用及其他跨境费用通常不予退还， 适用法律另有规定的除外。
退款处理
符合条件的退货商品在收到、检查并批准后，我们将在 7 天内将退款退回至您的原支付方式。
实际到账时间可能因银行、信用卡公司或支付服务提供商而有所不同。
消费者权利
本政策不会排除、限制或削减您依据适用消费者保护法律所享有的任何权利。