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<div style="max-width:760px;margin:0 auto;color:#3E4C45;font-size:15px;line-height:1.75;"><nav style="display:flex;gap:8px;margin:0 0 28px;" aria-label="Language"><a href="#refund-en" style="display:inline-block;padding:7px 16px;border:1px solid #E4E0D6;border-radius:999px;color:#1B2D24;font-size:13px;font-weight:500;text-decoration:none;">English</a><a href="#refund-zh" style="display:inline-block;padding:7px 16px;border:1px solid #E4E0D6;border-radius:999px;color:#1B2D24;font-size:13px;font-weight:500;text-decoration:none;">中文</a></nav><div id="refund-en" lang="en"><p style="margin:0 0 10px;color:#4A8069;font-size:12px;font-weight:600;letter-spacing:0.16em;text-transform:uppercase;">Wellinder · Policy</p><h1 style="margin:0 0 14px;color:#1B2D24;font-size:30px;font-weight:600;letter-spacing:-0.01em;line-height:1.25;">Refund Policy</h1><p style="margin:0 0 12px;color:#3E4C45;">At Wellinder, we want you to feel confident when ordering from us. Because our products are ingestible beauty supplements and are shipped internationally, certain return and refund conditions apply for hygiene, food safety, and cross-border shipping reasons.</p><div style="margin:18px 0 0;padding:14px 18px;border-left:3px solid #4A8069;background:#E6F2EC;border-radius:0 10px 10px 0;color:#2F5D4C;font-size:14px;line-height:1.6;">This policy applies to orders placed on <strong style="color:#1B2D24;font-weight:600;color:#2F5D4C;">wellinder.com</strong>. Orders placed through Shopee are subject to Shopee's own Return and Refund Policy.</div><div style="display:flex;flex-wrap:wrap;gap:10px;margin:22px 0 8px;"><div style="flex:1 1 160px;padding:16px 16px 14px;background:#ffffff;border:1px solid #E4E0D6;border-radius:12px;"><span style="display:block;color:#1B2D24;font-size:22px;font-weight:600;line-height:1.2;">14 days</span><span style="display:block;margin-top:4px;color:#6B776F;font-size:13px;line-height:1.45;">to request a return of unopened products</span></div><div style="flex:1 1 160px;padding:16px 16px 14px;background:#ffffff;border:1px solid #E4E0D6;border-radius:12px;"><span style="display:block;color:#1B2D24;font-size:22px;font-weight:600;line-height:1.2;">7 days</span><span style="display:block;margin-top:4px;color:#6B776F;font-size:13px;line-height:1.45;">recommended window to report damaged or incorrect items</span></div><div style="flex:1 1 160px;padding:16px 16px 14px;background:#ffffff;border:1px solid #E4E0D6;border-radius:12px;"><span style="display:block;color:#1B2D24;font-size:22px;font-weight:600;line-height:1.2;">7 days</span><span style="display:block;margin-top:4px;color:#6B776F;font-size:13px;line-height:1.45;">to process approved refunds</span></div></div><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-en-0"><h2 id="wp-en-0" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">01</span><span>Returns for Unopened Products</span></h2><p style="margin:0 0 12px;color:#3E4C45;">If a product is <strong style="color:#1B2D24;font-weight:600;">unopened, unused, sealed in its original packaging, and in a resalable condition</strong>, you may request a return <strong style="color:#1B2D24;font-weight:600;">within 14 days of delivery</strong> for personal reasons, including:</p><ul style="margin:4px 0 14px;padding:14px 18px 14px 38px;background:#FAF8F3;border-radius:10px;color:#3E4C45;"><li style="margin:0 0 4px;">You changed your mind after purchase</li><li style="margin:0 0 4px;">You no longer want or need the product</li><li style="margin:0 0 4px;">The product format or presentation was not what you expected</li><li style="margin:0 0 4px;">The product is not suitable for your personal preference or needs</li></ul><p style="margin:0 0 12px;color:#3E4C45;">Please contact us before returning any products. We will provide the designated return address in Korea and instructions for the return process.</p><p style="margin:0 0 12px;color:#3E4C45;">Once your return request is approved, please ship the product <strong style="color:#1B2D24;font-weight:600;">within 7 days</strong> of receiving our return instructions.</p><p style="margin:0 0 12px;color:#3E4C45;">Return shipping costs are the customer's responsibility.</p><p style="margin:0 0 12px;color:#3E4C45;">If your order qualified for free shipping, the actual outbound shipping cost originally paid by Wellinder may be deducted from your refund. Any applicable deduction will be communicated before you proceed with the return.</p><p style="margin:0 0 12px;color:#3E4C45;">Once the returned product is received and confirmed to be unopened, unused, sealed in its original packaging, and in a resalable condition, we will process the applicable refund.</p></section><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-en-1"><h2 id="wp-en-1" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">02</span><span>Opened or Used Products</span></h2><p style="margin:0 0 12px;color:#3E4C45;">For hygiene and food safety reasons, opened or used products are not eligible for return or refund due to personal preference or change of mind.</p><p style="margin:0 0 12px;color:#3E4C45;">This does not affect your rights regarding damaged, defective, or incorrect products under applicable consumer protection laws.</p></section><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-en-2"><h2 id="wp-en-2" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">03</span><span>Damaged, Defective, or Incorrect Items</span></h2><p style="margin:0 0 12px;color:#3E4C45;">Please inspect your order as soon as it arrives.</p><p style="margin:0 0 12px;color:#3E4C45;">If your item arrives damaged, defective, or incorrect, we recommend contacting us <strong style="color:#1B2D24;font-weight:600;">within 7 days of delivery</strong> and providing:</p><ul style="margin:4px 0 14px;padding:14px 18px 14px 38px;background:#FAF8F3;border-radius:10px;color:#3E4C45;"><li style="margin:0 0 4px;">Your order number</li><li style="margin:0 0 4px;">Clear photos of the product</li><li style="margin:0 0 4px;">Clear photos of the outer packaging</li><li style="margin:0 0 4px;">A short description of the issue</li></ul><p style="margin:0 0 12px;color:#3E4C45;">Once reviewed, we will provide an appropriate resolution, such as a replacement or refund, in accordance with applicable consumer protection laws.</p><p style="margin:0 0 12px;color:#3E4C45;">The recommended 7-day reporting period does not limit your statutory rights regarding defective or non-conforming goods.</p></section><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-en-3"><h2 id="wp-en-3" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">04</span><span>Return Shipping</span></h2><p style="margin:0 0 12px;color:#3E4C45;">For returns due to personal reasons, return shipping costs to our designated address in Korea are the customer's responsibility.</p><p style="margin:0 0 12px;color:#3E4C45;">If your original order received free shipping, the actual original shipping cost may be deducted from the refund amount, as communicated before the return is arranged.</p><p style="margin:0 0 12px;color:#3E4C45;">If a return is required because of an error on our part, such as a damaged, defective, or incorrect item, we will arrange or cover the necessary return shipping costs in accordance with applicable law.</p><p style="margin:0 0 12px;color:#3E4C45;">Duties, taxes, customs charges, and other cross-border fees are generally non-refundable unless otherwise required by applicable law.</p></section><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-en-4"><h2 id="wp-en-4" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">05</span><span>Refund Processing</span></h2><p style="margin:0 0 12px;color:#3E4C45;">Once an eligible return has been received, inspected, and approved, we will process the refund to your original payment method <strong style="color:#1B2D24;font-weight:600;">within 7 days</strong>.</p><p style="margin:0 0 12px;color:#3E4C45;">Where a refund is approved without requiring the product to be returned, we will process the refund <strong style="color:#1B2D24;font-weight:600;">within 7 days of approval</strong>.</p><p style="margin:0 0 12px;color:#3E4C45;">The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.</p></section><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-en-5"><h2 id="wp-en-5" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">06</span><span>Consumer Rights</span></h2><p style="margin:0 0 12px;color:#3E4C45;">This policy does not exclude, restrict, or limit any rights you may have under applicable consumer protection laws, including Singapore's Consumer Protection (Fair Trading) Act.</p></section></div><div style="display:flex;align-items:center;gap:14px;margin:48px 0 34px;color:#6B776F;font-size:12px;font-weight:600;letter-spacing:0.18em;" aria-hidden="true"><span style="flex:1;height:1px;background:#E4E0D6;"></span><span>中文</span><span style="flex:1;height:1px;background:#E4E0D6;"></span></div><div id="refund-zh" lang="zh-Hans"><p style="margin:0 0 10px;color:#4A8069;font-size:12px;font-weight:600;letter-spacing:0.16em;text-transform:uppercase;">Wellinder · 政策</p><h1 style="margin:0 0 14px;color:#1B2D24;font-size:30px;font-weight:600;letter-spacing:-0.01em;line-height:1.25;">退款政策</h1><p style="margin:0 0 12px;color:#3E4C45;">在 Wellinder，我们希望您能够安心购买我们的产品。由于我们的产品属于可食用的美容保健品，并采用跨境配送，因此基于卫生、食品安全及国际运输等原因，退货和退款需符合以下条件。</p><div style="margin:18px 0 0;padding:14px 18px;border-left:3px solid #4A8069;background:#E6F2EC;border-radius:0 10px 10px 0;color:#2F5D4C;font-size:14px;line-height:1.6;">本政策适用于通过 <strong style="color:#1B2D24;font-weight:600;color:#2F5D4C;">wellinder.com</strong> 下达的订单。通过 Shopee 购买的订单，适用 Shopee 的退货及退款政策。</div><div style="display:flex;flex-wrap:wrap;gap:10px;margin:22px 0 8px;"><div style="flex:1 1 160px;padding:16px 16px 14px;background:#ffffff;border:1px solid #E4E0D6;border-radius:12px;"><span style="display:block;color:#1B2D24;font-size:22px;font-weight:600;line-height:1.2;">14 天</span><span style="display:block;margin-top:4px;color:#6B776F;font-size:13px;line-height:1.45;">未拆封产品退货申请期限</span></div><div style="flex:1 1 160px;padding:16px 16px 14px;background:#ffffff;border:1px solid #E4E0D6;border-radius:12px;"><span style="display:block;color:#1B2D24;font-size:22px;font-weight:600;line-height:1.2;">7 天</span><span style="display:block;margin-top:4px;color:#6B776F;font-size:13px;line-height:1.45;">破损或错发商品建议反馈期限</span></div><div style="flex:1 1 160px;padding:16px 16px 14px;background:#ffffff;border:1px solid #E4E0D6;border-radius:12px;"><span style="display:block;color:#1B2D24;font-size:22px;font-weight:600;line-height:1.2;">7 天</span><span style="display:block;margin-top:4px;color:#6B776F;font-size:13px;line-height:1.45;">已批准退款的处理时间</span></div></div><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-zh-0"><h2 id="wp-zh-0" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">01</span><span>未拆封产品退货</span></h2><p style="margin:0 0 12px;color:#3E4C45;">如果产品保持<strong style="color:#1B2D24;font-weight:600;">未拆封、未使用、原包装完好且处于可再次销售的状态</strong>，您可以在<strong style="color:#1B2D24;font-weight:600;">收货后 14 天内</strong>因个人原因申请退货，包括：</p><ul style="margin:4px 0 14px;padding:14px 18px 14px 38px;background:#FAF8F3;border-radius:10px;color:#3E4C45;"><li style="margin:0 0 4px;">购买后改变主意</li><li style="margin:0 0 4px;">不再需要或不再想保留产品</li><li style="margin:0 0 4px;">产品的形式或包装与预期不同</li><li style="margin:0 0 4px;">产品不符合您的个人偏好或需求</li></ul><p style="margin:0 0 12px;color:#3E4C45;">退回任何产品前，请先联系我们。我们将提供位于韩国的指定退货地址及相关退货指引。</p><p style="margin:0 0 12px;color:#3E4C45;">退货申请获批准后，请在收到我们的退货指引之日起 <strong style="color:#1B2D24;font-weight:600;">7 天内</strong>寄出商品。</p><p style="margin:0 0 12px;color:#3E4C45;">退货运费由顾客自行承担。</p><p style="margin:0 0 12px;color:#3E4C45;">如果您的订单享受了免运费优惠，Wellinder 最初实际承担的寄出运费可能会从退款金额中扣除。如有相关扣除费用，我们会在您办理退货前提前告知。</p><p style="margin:0 0 12px;color:#3E4C45;">在我们收到退回的商品，并确认其未拆封、未使用、原包装完好且处于可再次销售的状态后，将为您处理相应退款。</p></section><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-zh-1"><h2 id="wp-zh-1" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">02</span><span>已拆封或已使用产品</span></h2><p style="margin:0 0 12px;color:#3E4C45;">出于卫生及食品安全考虑，已拆封或已使用的产品不接受因个人偏好或改变主意而提出的退货或退款申请。</p><p style="margin:0 0 12px;color:#3E4C45;">此规定不影响您依据适用消费者保护法律，就破损、瑕疵或错发商品所享有的权利。</p></section><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-zh-2"><h2 id="wp-zh-2" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">03</span><span>破损、瑕疵或错发商品</span></h2><p style="margin:0 0 12px;color:#3E4C45;">请在收到订单后尽快检查商品。</p><p style="margin:0 0 12px;color:#3E4C45;">如果商品在收到时出现破损、瑕疵或错发，我们建议您在<strong style="color:#1B2D24;font-weight:600;">收货后 7 天内</strong>联系我们，并提供：</p><ul style="margin:4px 0 14px;padding:14px 18px 14px 38px;background:#FAF8F3;border-radius:10px;color:#3E4C45;"><li style="margin:0 0 4px;">订单号</li><li style="margin:0 0 4px;">清晰的商品照片</li><li style="margin:0 0 4px;">清晰的外包装照片</li><li style="margin:0 0 4px;">简要的问题说明</li></ul><p style="margin:0 0 12px;color:#3E4C45;">审核后，我们将依据适用消费者保护法律，根据具体情况提供适当的解决方案，例如更换商品或退款。</p><p style="margin:0 0 12px;color:#3E4C45;">上述建议的 7 天反馈期限不会限制您依法就存在瑕疵或不符合合同要求的商品所享有的法定权利。</p></section><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-zh-3"><h2 id="wp-zh-3" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">04</span><span>退货运费</span></h2><p style="margin:0 0 12px;color:#3E4C45;">因个人原因退货时，寄往韩国指定退货地址的运费由顾客自行承担。</p><p style="margin:0 0 12px;color:#3E4C45;">如果原订单享受了免运费优惠，原始订单实际产生的配送费用可能会从退款金额中扣除。相关费用将在安排退货前提前告知。</p><p style="margin:0 0 12px;color:#3E4C45;">如退货原因是由我方造成，例如商品破损、瑕疵或错发，我们将根据适用法律安排或承担必要的退货运费。</p><p style="margin:0 0 12px;color:#3E4C45;">关税、税费、海关费用及其他跨境费用通常不予退还，适用法律另有规定的除外。</p></section><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-zh-4"><h2 id="wp-zh-4" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">05</span><span>退款处理</span></h2><p style="margin:0 0 12px;color:#3E4C45;">符合条件的退货商品在收到、检查并批准后，我们将在 <strong style="color:#1B2D24;font-weight:600;">7 天内</strong>将退款退回至您的原支付方式。</p><p style="margin:0 0 12px;color:#3E4C45;">如退款申请获得批准且无需退回商品，我们将在批准后 <strong style="color:#1B2D24;font-weight:600;">7 天内</strong>处理退款。</p><p style="margin:0 0 12px;color:#3E4C45;">实际到账时间可能因银行、信用卡公司或支付服务提供商而有所不同。</p></section><section style="margin:0;padding:26px 0 8px;border-top:1px solid #E4E0D6;" aria-labelledby="wp-zh-5"><h2 id="wp-zh-5" style="display:flex;align-items:baseline;gap:12px;margin:0 0 12px;color:#1B2D24;font-size:19px;font-weight:600;line-height:1.35;"><span style="flex:0 0 auto;color:#4A8069;font-size:13px;font-weight:600;letter-spacing:0.08em;">06</span><span>消费者权利</span></h2><p style="margin:0 0 12px;color:#3E4C45;">本政策不会排除、限制或削减您依据适用消费者保护法律（包括新加坡《消费者保护（公平交易）法》）所享有的任何权利。</p></section></div></div>