Shipping Policy

English

At Wellinder, we take great care in packing every order so it arrives safely and in good condition.

Our orders are shipped internationally from South Korea. Delivery times may vary depending on your destination, local courier handling, customs clearance, and other shipping conditions beyond our control.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation. Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has shipped, we'll send you a confirmation email with tracking information where available.

Shipping Destinations

We currently ship to select destinations, including Singapore, Malaysia, Hong Kong, and Taiwan. Availability may vary depending on courier coverage and local import regulations in each destination.

Shipping Fees & Free Shipping

Shipping fees are calculated at checkout based on your destination and order value. Enjoy free standard shipping when your order reaches the following amount:

Once an order has shipped, shipping fees are non-refundable, except where required by applicable law or where the issue was caused by our error.

Estimated Delivery Time

Estimated delivery time is usually 10–15 business days after shipment. Delivery may occasionally take a little longer due to customs clearance, local courier schedules, public holidays, weather, or other circumstances outside our control. We appreciate your patience.

Customs, Duties & Import Taxes

As orders are shipped internationally, your order may be subject to customs duties, import taxes, GST/VAT, or handling fees depending on your destination. These charges aren't included in the product price or shipping fee unless clearly stated at checkout, and they remain the customer's responsibility. If you're unsure about possible charges, we recommend checking with your local customs office before placing an order.

Customs procedures can vary by destination, and delays caused by customs clearance, inspections, or local courier processing are outside our control. If additional information is needed for customs clearance, the courier or local customs authority may reach out to you directly.

Shipping Information & Delivery Issues

Please double-check that your shipping address, phone number, and email are correct before placing your order, as this helps your package reach you smoothly.

If a package can't be delivered due to incorrect or incomplete shipping details, is returned, refused, or goes unclaimed — for example due to unpaid customs fees, a missed delivery attempt, or no response to the courier — please reach out to us and we'll do our best to help. In these situations, additional shipping fees may apply, and original shipping costs, return shipping, and customs charges may not be refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. For full details, please see our [Return & Refund Policy].

Contact Us

If you have any questions about your order or shipping, please reach out to us at  hello@wellinder.co.kr  For more information about returns and refunds, please refer to our Return & Refund Policy.