환불 정책

At Wellinder, your satisfaction and safety matter to us, and we take great care in preparing every order so it arrives in the best possible condition.

As our product is an ingestible beauty supplement, and orders are shipped across borders, we're generally unable to offer returns or refunds for reasons such as change of mind, taste preference, personal suitability, or individual results. We appreciate your understanding, as this helps us maintain the highest hygiene and quality standards for every customer.

Change of Mind

We're not able to accept returns or refunds in situations such as:

  • You've changed your mind after purchase
  • The product is no longer something you'd like to keep
  • The taste, texture, or format isn't quite what you expected
  • The product doesn't suit your personal preference
  • The results weren't what you were hoping for

Opened Products

For hygiene and safety reasons, we're unable to accept returns or refunds on products that have been opened or used.

Damaged, Defective, or Incorrect Items

We'd love for every order to arrive perfectly, so please take a moment to check your items as soon as they arrive.

If something isn't right — your item arrived damaged, defective, or incorrect — please reach out to us within 7 days of delivery with:

  • Your order number
  • Clear photos of the item
  • Clear photos of the outer packaging
  • A short description of the issue

Once we've had a chance to review your case, we'll do our best to offer a suitable solution, such as a replacement or refund.

Return Shipping

As orders are shipped across borders, return shipping costs are generally the customer's responsibility, except where the issue was caused by an error on our part.

Shipping fees, duties, taxes, and customs charges are non-refundable.

Refund Processing

Once a refund is approved, it will be processed back to your original payment method. Processing times may vary slightly depending on your bank or payment provider, and we appreciate your patience during this time.

This policy is designed to work alongside, and does not limit, any rights you may have under applicable consumer protection laws.

 

 

 

在 Wellinder，我们非常重视您的满意度与安全，因此在每一份订单的包装与发货过程中都格外用心，力求以最佳状态送达您手中。

由于我们的产品属于可食用的美容保健品，且订单为跨境发货，通常情况下，我们无法针对以下原因提供退货或退款服务：改变主意、口味偏好、个人适用性或个人效果差异。感谢您的理解，这也是我们为每一位顾客维持最高卫生与品质标准的方式。

改变主意

在以下情况下，我们无法接受退货或退款：

  • 购买后改变主意
  • 不再需要该产品
  • 口味、质地或形态不符合预期
  • 产品不适合您的个人喜好
  • 未达到您期望的效果

已拆封产品

出于卫生与安全考虑，已拆封或已使用的产品无法接受退货或退款。

破损、瑕疵或错发商品

我们希望每一份订单都能完好送达，因此收到商品后请您尽快检查。

若商品出现破损、瑕疵或错发的情况，请在收货后 7 天内联系我们，并提供以下信息：

  • 您的订单号
  • 商品照片
  • 外包装照片
  • 简要问题描述

在核实您的情况后，我们会尽力为您提供合适的解决方案，例如更换商品或退款。

退货运费

由于订单为跨境发货，退货运费通常由顾客自行承担，除非问题是由我方失误造成的。

运费、关税及其他税费不予退还。

退款处理

退款一经批准，将退回至您的原支付方式。处理时间可能因银行或支付平台而略有差异，感谢您的耐心等待。

本政策旨在补充、而非限制您依据适用消费者保护法律所享有的任何权利。