Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Please note that orders are not processed or shipped on weekends or public holidays in South Korea.

Once your order has shipped, we'll send you a confirmation email with tracking information where available.

Shipping Destinations

We currently ship to select destinations, including Singapore, Malaysia, Hong Kong, and Taiwan.

Shipping availability may vary depending on courier coverage, local import regulations, and operational conditions in each destination.

Customs, Duties & Import Taxes

As orders are shipped internationally, your order may be subject to customs duties, import taxes, GST/VAT, handling fees, or other charges depending on your destination.

These charges are not included in the product price or shipping fee unless clearly stated at checkout and remain the customer's responsibility, except where otherwise required by applicable law.

If you're unsure about possible charges, we recommend checking with your local customs authority before placing an order.

Customs procedures can vary by destination, and delays caused by customs clearance, inspections, or local courier processing are outside our control.

If additional information is required for customs clearance, the courier or local customs authority may contact you directly.

Shipping Information & Delivery Issues

Please double-check that your shipping address, phone number, and email address are correct before placing your order.

If a package cannot be delivered because the shipping information provided was incorrect or incomplete, additional shipping or redelivery fees may apply.

Once an order has been dispatched, we may not be able to change the delivery address.

If a package is returned, refused, or goes unclaimed — for example due to unpaid customs charges, a missed delivery attempt, or no response to the courier — please contact us and we'll do our best to assist.

In these situations, original shipping fees, return shipping costs, customs charges, handling fees, or redelivery costs may not be refundable and may be deducted from any applicable refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

For full details, please refer to our Return & Refund Policy.

Policy Updates

Shipping methods, delivery estimates, shipping fees, free shipping thresholds, and destination availability may change from time to time due to courier rates, logistics conditions, local regulations, promotions, or other operational considerations.

Any changes will apply to future orders and will not affect orders already placed, unless otherwise required by law.

Contact Us

If you have any questions about your order or shipping, please contact us at:

hello@wellinder.co.kr

For more information about returns and refunds, please refer to our Return & Refund Policy.

订单处理

订单通常会在付款确认后的 1–3 个工作日内处理。

请注意，韩国的周末及公共假期期间通常不处理或发出订单。

订单发出后，如可提供物流追踪服务，我们会向您发送包含物流追踪信息的发货确认邮件。

配送地区

我们目前向包括以下地区在内的部分国家和地区提供配送服务：

• 新加坡
• 马来西亚
• 香港
• 台湾

实际配送服务可能因承运商覆盖范围、当地进口规定及各地区运营情况而有所不同。

关税、税费及进口费用

由于订单属于国际配送，根据您的收货地区，订单可能产生关税、进口税、GST/VAT、手续费或其他费用。

除非结账页面明确说明，且适用法律另有规定的情况除外，上述费用不包含在产品价格或配送费用中，并由顾客自行承担。

如果您不确定可能产生的相关费用，我们建议您在下单前向当地海关或有关机构进行确认。

各地区的清关程序可能有所不同，因海关清关、检查或当地配送处理所造成的延误不在我们的控制范围内。

如清关需要补充资料，配送公司或当地海关可能会直接联系您。

配送信息及配送问题

下单前，请仔细确认您的收货地址、电话号码及电子邮箱是否正确。

如果因顾客提供的配送信息错误或不完整而导致包裹无法送达，可能会产生额外的配送或重新配送费用。

订单发出后，我们可能无法更改收货地址。

如果包裹被退回、拒收或长期无人领取，例如由于未支付关税、错过配送、或未回复配送公司的联系，请联系我们，我们会尽力协助处理。

在上述情况下，原始配送费用、退回运费、海关费用、处理费用或重新配送费用可能无法退还，并可能从适用的退款金额中扣除。

商品破损、瑕疵或错发

如果您收到的商品存在破损、瑕疵或错发，请在收货后 7 天内联系我们，并提供订单号以及清晰的商品和包装照片。

详细规定请参阅我们的退货及退款政策。

政策更新

配送方式、预计配送时间、配送费用、免运费门槛及可配送地区可能会因物流费用、配送状况、当地法规、促销活动或其他运营因素而不时调整。

除非法律另有规定，相关变更仅适用于之后的新订单，不会影响已经完成的订单。

联系我们

如果您对订单或配送有任何疑问，请通过以下邮箱联系我们：

hello@wellinder.co.kr

有关退货及退款的详细信息，请参阅我们的退货及退款政策。